I’m confident in the service I offer, but don’t just take my word for it.  Here’s what my clients have to say about it.  All feedback is encouraged in order to continually improve the service provided.

I needed help to complete my client’s deadlines. You provided this in a professional and timely manner – thank you and yes I would definitely use you again. 10/10.

Margaret Clow – Executive Typing

Social media I knew would be an advantage to my online business presence but I was unsure and overwhelmed by how to proceed.  Rosie took time to ascertain my level of knowledge and personal needs before designing a session that would see those needs met and more … Far from being theoretical in nature Rosie provided me with concrete and practical information and direction.  I now have at my fingertips a CRM as well as integrated software packages that allow me to create that professional and engaging presence I didn’t even know was possible.  Thank you Rosie you are a gold mine of information.

Tracy Pagiatis – Owner: Hypnotherapy for Health

Rosie is an absolute LIFE SAVER. At Renoovo Design we desperately needed an additional 2-3 hours in the day and Rosie was able to provide those hours. We used the P.A.S.S telephone service to make calls to a list of 40 prospective BNI visitors. The calls were completed professionally with a full detailed written report of the response. We literally passed her the work we didn’t have time to do. An invaluable service at a very reasonable price.

Jonathan Oakland: Partner Renoovo Design

I have used the services of Rosie on a number of occasions and have found her company to be second to none. When I requested her to carry out cold calls for me she setup a spreadsheet and kept me informed at each stage as and when appointments were booked. Allowing me to get on with other areas of my business. I would recommend Rosie to all businesses who need more time in their day to allow them to be more productive. Overall, a fantastic efficient service provided by Rosie

Glenda Hall: Financial Advisor: St James’ Place

I trust Rosie full heartedly with all my work no matter how big or small. I would recommend her in a heartbeat to anyone that is in need of a helping hand. Her service is fast, efficient and friendly so if you are feeling bogged under with too much work and need a hand call Rosie. Thanks

Carrie Howarth: Utility Warehouse

Whilst I thought I had a reasonable understanding of Facebook and Twitter I have learned some valuable lessons and tips and tricks.  I will be able to do things that I had no idea were possible and it will make a huge difference in the way we use social media and will hopefully widen our audience … Rosie has an endless knowledge of how to use social media

Joanne Jones – Marketing and Communications Officer: Durham County Carers Support

Rosie has helped me with some advertising for my business and general business support

She has been totally amazing – you never have to ask how something is going – its done three hours before you would expect. She is also really creative and has an ability to see what the vision is really quickly and what is best for the business.

She is really efficient and offers a real personal touch as well

I would highly recommend her – she is a real character and a PA, HR manager, Advertising Director, Accountant and CEO all rolled into one

I just hope her company doesn’t grow too much as I don’t want to loose her working with me!

Susie Lanson-Carr Owner: Poppies & Lillies Lifestyle

Life without Rosie would just be harder. Rosie has made my life easier, often gives me invaluable advice about social media, systems and dealing with people and responds to everything I ask of her and more. I have and will always recommend me wholeheartedly. Get yourself a Rosie!

Lisa Barwise: Mummy Shape School

Recommendation by Gay Advice Darlington/Durham a charity based in the North East of England

Recommendation by Gay Advice Darlington/Durham a charity based in the North East of England


Having PASS manage our social media marketing has allowed me to concentrate my attention on other aspects of our project. Rosie is a safe pair of hands who knows when to work on her own initiative and when to ask for clarification. She is flexible and always open to feedback about her work. I have no hesitation in recommending PASS to anyone who may be considering using their services, particularly small businesses and third-sector organisations.

Joanne Land Owner of Café Create Darlington a Not-for-Profit Community Arts Café

Rosie from PASS has been a brilliant help at a difficult time for us. She was able to get our Facebook page tidied up, sorted out a Twitter account and most importantly regularly posted on both of them to give our business a friendly and consistent online personality. She’s also used her years of experience in various sectors to give us some new ideas that we’ve put into practice with great results. We couldn’t have done it without you, Rosie!

Barry McGuire, Managing Director of The Round Tree Kitchen

After requiring a minute-taker for Board meetings at very short notice, we contacted PA Support Services who were able to help. Rosie was professional, friendly and knowledgeable and the documents were turned around within 24-48 hours with little or no amendments to be made. We would definitely recommend the company and would like to thank Rosie for all of her help and support.

Alex Hirst Manager: Distinct Darlington

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